CAJ Office of the Ombudsman Kenya: Explore the role of the Commission on Administrative Justice (Office of the Ombudsman), Kenya. Learn about its mandate, leadership, departments, careers, tenders, salary structure, and contact details.
🏛 About Us
The Commission on Administrative Justice (CAJ), popularly known as the Office of the Ombudsman, is a constitutional commission established under Article 59(4) of the Constitution of Kenya and the Commission on Administrative Justice Act, 2011.
It plays a crucial watchdog role by ensuring that public institutions operate efficiently, fairly, and transparently across both the national and county levels.
🎯 Our Mandate
The Commission carries out two key mandates:
1. Tackling Maladministration in the Public Sector
CAJ is legally empowered to:
- Investigate complaints of delay, abuse of power, unfair treatment,
manifest injustice, or discourtesy in public service. - Ensure proper and ethical conduct in government offices.
2. Oversight of Access to Information Act, 2016
The Commission ensures public access to government-held information, promoting transparency, accountability, and citizen empowerment.
👁️ Our Vision
“A society that upholds administrative justice and access to information.”
🎯 Our Mission
“To enforce administrative justice and access to information in Kenya through complaints resolution and public education for efficient and effective service delivery.”
🧭 Our Core Values
We are guided by the following principles:
- Responsiveness
- Independence
- Fairness
- Transparency
- Integrity
🏢 Key Departments
The Commission is structured into specialized departments to enhance service delivery:
- Corporate Services
- Complaints Investigations and Legal Services
- Access to Information (ATI)
- Public Education, Advocacy & Corporate Communications
- Strategy, Research & Compliance
👥 Leadership Team
1. Mr. Charles Dulo – Chairperson of the Commission
A seasoned legal advocate with 20+ years of experience in areas like Constitutional Law, Arbitration, and Engineering Law. Known for his strategic litigation skills.
2. Ms. Dorothy Jemator Kimengech – Vice Chairperson & Commissioner in Charge of Access to Information
An Advocate of the High Court since 2010, she is pursuing her Master of Laws (LLM) and is deeply committed to information rights and legal transparency.
3. Hon. Charles Njagua Kanyi – Commissioner in Charge of Complaints & Investigations
A well-known politician, philanthropist, and artist, holding a degree in Peace Studies and Conflict Resolution. His experience bridges political leadership and social impact.
4. Ms. Mercy Kalondu Wambua, OGW – Commission Secretary/CEO
A distinguished Advocate with over 19 years of legal and human rights experience. Ms. Wambua leads the institution’s operations and reforms.
📥 Download Our Annual Reports
Stay informed about our progress and accountability:
| Year | Download Link | Size |
|---|---|---|
| 2022–2023 | Download PDF | 11.15 MB |
| 2021–2022 | Download PDF | 18.26 MB |
| 2020–2021 | Download PDF | 16.75 MB |
💼 Careers at the Ombudsman
Looking to make a difference in public service?
Visit the official recruitment portal:
🔗 erp.ombudsman.go.ke:8082
Application Requirements:
- Application letter
- Updated CV
- Certified copies of academic certificates & national ID
- Submit through the online portal only. No physical applications accepted.
🕔 Application Deadline: 5.00 PM on the closing date.
📌 Re-applications from previous candidates are encouraged.
✅ CAJ is an Equal Opportunity Employer.
💰 CAJ Salary Structure
Here’s a breakdown of the salary grades:
| Grade | Min Salary (Ksh) | Max Salary (Ksh) |
|---|---|---|
| CAJ 2 | 339,786.00 | 528,373.00 |
| — | 290,000.00 | 449,885.00 |
| CAJ 3 | 250,000.00 | 387,829.00 |
| CAJ 4 | 230,000.00 | 356,815.00 |
| CAJ 5 | 210,000.00 | 325,750.00 |
| CAJ 6 | 197,500.00 | 307,016.00 |
| CAJ 7 | 150,000.00 | 232,702.00 |
| CAJ 8 | 120,000.00 | 186,161.00 |
| CAJ 9 | 70,000.00 | 108,595.00 |
| CAJ 10 | 65,000.00 | 100,839.00 |
| CAJ 11 | 50,000.00 | 77,568.00 |
🧾 Tenders & Procurement Opportunities
The Commission invites sealed tenders for the purchase of disposable items.
📍 Inspection & Collection:
Monday to Friday | 9:00 AM – 3:00 PM
Location: West End Towers, 1st Floor, Waiyaki Way, opposite Aga Khan High School.
📧 Email: procurement@ombudsman.go.ke
📞 Tel: +254 20 2270000
📝 Download tender documents for free at:
💰 A refundable deposit is required via banker’s cheque or cash upon applying.
📮 Submission Deadline: 12:00 Noon on closing date.
🚫 No electronic tenders will be accepted.
📞 Contact Us
Commission on Administrative Justice (Office of the Ombudsman)
📍 West End Towers, 1st Floor, Waiyaki Way, Opp. Aga Khan High School
📬 P.O. Box: 20414-00200, Nairobi, Kenya
📞 Tel: +254 (0)20 2270000 / 2303000
📧 Email: feedback@ombudsman.go.ke
🌐 Website: www.ombudsman.go.ke
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